Shipping policy
Last updated: September 2026
At iGlow Wellness, we aim to make your shopping experience as simple and convenient as possible. We offer free worldwide shipping on all orders.
1. Order Processing
Orders are usually processed within 1 to 2 business day after your order has been placed.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information where tracking is available.
Please note that orders placed during weekends, public holidays or promotional periods may require additional processing time.
2. Delivery Times
Our standard estimated delivery time is:
10-14 business days
Delivery times are estimates and are not guaranteed. Depending on your location, the product ordered and the warehouse from which your order is dispatched, delivery may occasionally take longer.
We ask that you allow up to 30 days for delivery before contacting us regarding a delayed order, unless a different delivery timeframe has been specifically agreed with you.
3. Worldwide Shipping
We currently ship to customers worldwide.
Some products may be dispatched from different fulfilment centres or warehouses depending on availability and destination. As a result, if you order multiple products, they may arrive in separate packages and at different times.
You will not be charged additional shipping costs for separate deliveries where free shipping is offered at checkout.
4. Tracking Your Order
Where tracking is available, tracking information will be sent to the email address provided when placing your order.
Please allow a few business days for tracking information to become active after your order has been dispatched.
If your tracking information has not updated for several days, please allow additional time for the carrier's tracking system to update.
5. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at contact@iglow-wellness.com
We will review the delivery status and work with the relevant shipping provider where necessary.
Please ensure that the delivery address provided at checkout is accurate. iGlow Wellness cannot be responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.
However, where iGlow Wellness is responsible for arranging delivery, your statutory consumer rights remain unaffected.
6. Customs, Duties and Taxes
For international orders, depending on the destination country, your order may be subject to customs duties, import taxes or other charges.
Any applicable charges imposed by your local customs authority are the responsibility of the customer unless otherwise stated at checkout.
Customs procedures may also result in additional delivery delays that are outside of our control.
7. Delivery Issues
If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the product.
If your order is delivered to the wrong address due to an error on our part, please contact us and we will work with you to resolve the issue.
Your statutory rights are not affected by anything contained in this Shipping Policy.
8. Delivery Responsibility
Once an order has been placed, iGlow Wellness remains responsible for ensuring that the goods are delivered in accordance with applicable UK consumer law.
If an order does not arrive within the agreed delivery period, please contact us so that we can investigate and provide an appropriate resolution.
9. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Email: contact@iglow-wellness.com
iGlow Wellness
We appreciate your patience and understanding while your order makes its way to you. Thank you for choosing iGlow Wellness.